Shipping Policy

After your order is received, we ship on the following business day. Our shipping methods are as follows:

  • UPS or USPS - Dependent on the weight and destination of your package
  • 2nd Day Air - International and quick demand orders.
  • ¬†All Canadian Orders will be charged based upon the Air Delivery Rates.

Return Policy

All our orders are 100% guaranteed. If you are dissatisfied in any way, please contact us to arrange a return or exchange.

Privacy Policy

Any information supplied to us is kept for our records only. If you wish to receive e-mails or catalogs from us, then please feel free to select "accepts marketing" when you set up your account after an order. We will not use it for anything outside of Pellets, Inc.